Terms of Service

Last updated: May 22, 2026

Introduction

These Terms of Service (“Terms”) constitute a binding agreement between you and Paymesh (“Paymesh”, “Company”, “we”, “us”, or “our”) governing access to and use of our websites, merchant dashboards, application programming interfaces, software development kits, sandbox environments, hosted checkout pages, webhooks, documentation, and any related products or professional services (collectively, the “Services”). By creating an account, integrating our APIs, processing a transaction, clicking an acceptance control, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, partnership, limited liability partnership, or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree, you must not access or use the Services.

Paymesh provides payment technology and orchestration infrastructure for merchants operating in India. Our Services are designed to facilitate lawful payment acceptance, disbursement workflows, reconciliation, and operational visibility subject to applicable law, Reserve Bank of India (“RBI”) directions, National Payments Corporation of India (“NPCI”) guidelines, card network rules, and agreements with payment service providers (“PSPs”), acquirers, and banking partners. Commercial pricing, settlement schedules, and feature entitlements may be further described in order forms, statements of work, or annexures executed between you and Paymesh; where such documents conflict with marketing materials, the executed documents prevail.

Definitions

For purposes of these Terms, the following definitions apply. “Merchant” or “User” means any business or authorized representative that registers for or uses the Services. “Payer” or “Customer” means an end user who initiates a payment to a Merchant through channels enabled by Paymesh. “Transaction” means any authorization, capture, refund, void, mandate, payout, or settlement event processed or recorded through the Services. “Settlement” means the transfer of cleared funds to a Merchant-designated bank account in accordance with agreed schedules, netting rules, and regulatory holds. “Chargeback” or “Dispute” means a reversal or contested payment initiated by a card issuer, bank, NPCI participant, or Payer through prescribed dispute mechanisms. “Confidential Information” means non-public information disclosed by either party in connection with the Services, excluding information that is publicly available without breach, independently developed, or rightfully received from a third party without restriction. “Applicable Law” means all statutes, regulations, circulars, and binding directions applicable in India, including RBI master directions on payment aggregators and payment gateways where relevant to your use case.

Merchant Obligations

You agree to use the Services only for lawful business purposes and in compliance with Applicable Law, including anti-money laundering (“AML”), counter-terrorist financing (“CTF”), know-your-customer (“KYC”), and consumer protection requirements. You shall provide accurate onboarding information, promptly update material changes to your business profile, and cooperate with periodic reverification requests. You are responsible for maintaining the confidentiality of API keys, client secrets, dashboard credentials, and webhook signing keys; any activity conducted using your credentials is presumed authorized unless you notify us promptly of compromise.

You shall implement fair and transparent commercial practices toward Payers, including clear pricing, delivery timelines, refund policies published on your website or application, and responsive customer support contact details. You must not misrepresent your identity, goods, or services, and you shall honour valid refund obligations under your own policies and Applicable Law. You grant Paymesh permission to use your trade names and logos solely as necessary to process Transactions, generate receipts, and comply with network branding requirements, revocable upon written notice except where retention is required by law or PSP agreements.

  • Maintain adequate records of orders, fulfilment, and communications for dispute and audit purposes.
  • Ensure that funds accepted through the Services originate from lawful sources and relate to genuine commercial activity.
  • Notify Paymesh immediately of suspected fraud, security incidents, or regulatory inquiries affecting your account.
  • Comply with data protection obligations toward Payers as described in our Privacy Policy.

Payment Processing

Paymesh enables Merchants to initiate and manage payment flows across supported instruments, which may include unified payments interface (“UPI”), cards, net banking, wallets, and other rails made available from time to time. Authorization outcomes depend on issuer, acquirer, NPCI, and PSP systems outside our direct control; we do not guarantee that every payment attempt will succeed. You acknowledge that Transaction statuses communicated via APIs or dashboards are subject to final reconciliation, late reversals, and network adjustments.

You shall integrate the Services using documented APIs and security practices, including transport layer security, idempotent request design where applicable, and validation of webhook signatures before acting on asynchronous notifications. You agree not to store prohibited cardholder data outside PCI DSS scope, and to tokenize or delegate sensitive handling to certified components where required. Paymesh may impose velocity limits, risk controls, or manual reviews on Transactions to protect the ecosystem; such measures do not constitute a waiver of your compliance obligations.

Settlement Terms

Settlement of cleared funds to your designated Indian bank account occurs according to the schedule agreed at onboarding or in your commercial documentation, subject to banking holidays, PSP cut-off times, reconciliation exceptions, and regulatory or risk holds. Paymesh may net refunds, chargebacks, fees, reserves, and adjustments against settlement amounts before disbursement. If a duplicate credit or erroneous settlement is identified, you agree to cooperate in investigation and, where appropriate, permit recovery through netting, invoice, or other lawful means.

We may delay or suspend settlement when required by AML reviews, law enforcement requests, RBI directions, material Terms breaches, elevated dispute rates, or PSP outages beyond our reasonable control. Statements and reports provided through the dashboard are provided for operational convenience; in the event of discrepancy with bank credits or PSP records, underlying PSP and banking records govern after good-faith reconciliation. You are responsible for accurate bank account details and for any losses arising from outdated or incorrect payout instructions you supply.

Prohibited Activities

You shall not use the Services to process Transactions related to illegal activities, sanctioned parties, or categories restricted under Paymesh policies and PSP acceptable-use rules. Without limiting the foregoing, prohibited uses include unlicensed gambling, sale of counterfeit or pirated goods, trafficking in controlled substances where unlawful, weapons where unlawful, human exploitation, terrorism financing, structuring designed to evade reporting, pyramid schemes, deceptive subscription traps, and adult content unlawful under Indian law. You shall not attempt to bypass risk controls, probe systems without authorization, interfere with Service availability, or resell access to the Services except as expressly permitted in writing.

Violation of this section may result in immediate suspension, withholding of settlements pending investigation, reporting to authorities, and termination without refund of fees attributable to prohibited activity. Paymesh cooperates with lawful investigations and may share information with PSPs, banks, regulators, and law enforcement as permitted by Applicable Law.

Dispute Resolution

Before initiating formal proceedings, the parties agree to attempt good-faith resolution by escalating the matter through designated commercial contacts for at least thirty (30) days from written notice of the dispute. During this period, each party shall provide reasonable information and participate in discussions aimed at a business resolution. Nothing in this section prevents either party from seeking urgent injunctive relief for intellectual property misuse, confidentiality breaches, or unauthorized access.

Subject to mandatory consumer protections and statutory rights that cannot be contracted away, courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, unless a separate executed enterprise agreement designates arbitration with a specified seat and institutional rules. Class or representative actions are waived to the extent permitted by Applicable Law.

Termination

Either party may terminate the commercial relationship in accordance with notice periods set forth in executed order forms, or, if none are specified, upon thirty (30) days’ written notice for convenience, subject to completion of in-flight Transactions and settlement of outstanding obligations. Paymesh may suspend or terminate access immediately for material breach, fraud suspicion, non-payment of fees, regulatory directive, or risk to the payment ecosystem. Upon termination, you remain liable for fees incurred, chargebacks, refunds, and indemnities arising from prior activity. Provisions that by their nature should survive-including confidentiality, limitation of liability, dispute resolution, and payment obligations-shall survive termination.

Liability Limitation

To the maximum extent permitted by Applicable Law, the Services are provided on an “as is” and “as available” basis. Paymesh disclaims warranties of uninterrupted operation, error-free software, or fitness for a particular purpose except where such disclaimers are not enforceable. Neither party excludes liability for death or personal injury caused by negligence where exclusion is prohibited, fraud, or wilful misconduct.

Subject to the foregoing, Paymesh’s aggregate liability arising out of or related to these Terms or the Services in any twelve (12) month period shall not exceed the greater of (a) fees paid by you to Paymesh for the Services in that period, or (b) INR 10,00,000, except where a higher cap is expressly set in a signed enterprise agreement. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Force majeure events-including regulatory moratoria, widespread banking outages, NPCI incidents, and natural disasters beyond reasonable mitigation-excuse performance delays for their duration.

Governing Law (India)

These Terms are governed by the laws of India, without regard to conflict-of-law principles that would apply another jurisdiction’s laws. You agree that RBI and NPCI requirements, PSP agreements, and card network regulations form part of the compliance framework governing your use of the Services and may supersede conflicting informal communications. If any provision is held invalid, the remaining provisions remain in effect. No waiver is effective unless in writing. These Terms, together with executed order forms and incorporated policies, constitute the entire agreement regarding the Services and supersede prior proposals unless expressly preserved in writing.

Contact

For questions about these Terms, regulatory notices, or account status, contact Paymesh using the channels below. Formal notices may be sent to the registered email on your merchant profile and are deemed received when sent, excluding weekends and public holidays in India unless acknowledged.